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Refund & Return Policy

Refund & Return Policy

Thank you for shopping with us. We want you to be satisfied with your purchase. Please review our return and refund policy carefully before placing an order.

1. Return Eligibility

We accept returns under the following conditions:

  • The return request is submitted within 7 days of delivery.

  • The item is unused, unworn, and in original condition.

  • All original packaging, tags, dust bags, and accessories are included.

  • The item shows no signs of wear, damage, or alteration.

Returns that do not meet these conditions may be refused.

2. Non-Returnable Items

The following items are not eligible for return:

  • Final sale or clearance items

  • Customized or special-order items

  • Items returned without original packaging

  • Items showing signs of use

3. Return Process

To initiate a return:

  1. Contact us at support@luxepicker.com

  2. Provide your order number and reason for return.

  3. Wait for return authorization before shipping the item back.

Unauthorized returns will not be accepted.

Customers are responsible for return shipping costs unless the return is due to a verified error on our part.

We recommend using a trackable and insured shipping service.

4. Inspection & Approval

All returned items will undergo inspection upon arrival.

We reserve the right to:

  • Refuse returns that do not meet our policy requirements.

  • Deduct applicable restocking fees if necessary.

  • Deduct return shipping costs where applicable.

5. Refunds

Once your return is approved:

  • Refunds will be issued to the original payment method.

  • Processing time may take 5–10 business days, depending on the payment provider.

  • Original shipping fees are non-refundable unless the return is due to our error.

6. Exchanges

We do not offer direct exchanges.

If you would like a different item, please:

  • Return the original item (if eligible)

  • Place a new order separately

7. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery and provide:

  • Clear photos of the item

  • Photos of the packaging

  • Your order number

We will review the case and provide an appropriate resolution.

8. Order Cancellation

Orders may be canceled within 12 hours of placement.

Once processing or shipping has begun, cancellation may no longer be possible.

9. International Orders

Customers are responsible for:

  • Customs duties

  • Import taxes

  • Local fees

These charges are non-refundable.

10. Policy Updates

We reserve the right to update this Refund & Return Policy at any time.

Changes will be posted on this page with a revised effective date.

11. Contact Us

For return inquiries, please contact:

Email:support@luxepicker.com
Website: www.luxepicker.com