Shipping & Tracking Order & Delivery
1. Order Processing Time
All orders are processed within 1–5 business days after payment confirmation.
Processing time does not include weekends or public holidays.
During peak seasons or promotional periods, processing times may be extended.
We reserve the right to delay shipment for:
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Payment verification
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Security checks
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Inventory confirmation
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Address verification
2. Shipping Time Estimates
Estimated delivery times vary depending on destination and shipping method:
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United States: 7–15 business days
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Europe: 7–18 business days
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Other International Destinations: 10–20 business days
Please note that these are estimates only and not guaranteed delivery dates.
3. Tracking Information
Once your order has been shipped, a tracking number will be provided via email.
Tracking updates may take several business days to appear in the carrier’s system.
If you do not receive tracking information within 7 business days after order confirmation, please contact us.
4. Customs, Duties & Taxes
For international orders, customers are responsible for:
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Import duties
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Customs fees
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Local taxes
These charges are determined by local customs authorities and are not included in the product price or shipping fee.
We are not responsible for delays caused by customs clearance procedures.
5. Delivery Delays
Delivery may be affected by circumstances beyond our control, including:
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Customs inspections
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Carrier delays
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Weather conditions
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Public holidays
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Force majeure events
We are not liable for delays once the shipment has been handed over to the carrier.
6. Incorrect Shipping Information
Customers are responsible for providing accurate shipping details.
We are not responsible for:
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Delays due to incorrect addresses
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Lost packages resulting from incorrect information
If an order is returned due to an incorrect address, additional shipping fees may apply.
7. Lost or Stolen Packages
Once tracking shows that the package has been delivered, we are not responsible for:
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Lost packages
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Stolen items
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Delivery issues at the destination
If you believe your package is lost in transit, please contact us and we will assist in initiating a carrier investigation.
8. Partial Shipments
In some cases, orders may be shipped separately due to inventory availability.
Customers will receive separate tracking numbers where applicable.
9. Order Changes & Cancellations
Orders may be modified or canceled within 12 hours of placement.
After processing or shipment has begun, changes may no longer be possible.
10. Contact Us
If you have any questions regarding shipping, tracking, or delivery, please contact:
Email:support@luxepicker.com
Website: www.luxepicker.com